To create a new support ticket, click on the "Create Ticket" button located in the top right corner of the homepage. Fill out the necessary details such as your name, email, and a description of your issue or request, then submit the form. You will receive a ticket number via email, which you can use to track the progress of your request.
You can track your ticket by entering your ticket number and the email associated with your ticket in the "Search Your Ticket" section on the homepage. Click the "Search" button, and the system will display the current status of your ticket.
How can I retrieve it? If you’ve lost or forgotten your ticket number, check the confirmation email that was sent when you created the ticket. If you cannot find the email, please contact our support team at [support@dataconfiance.com] for assistance.
If you do not receive an email confirmation within a few minutes of creating a ticket, please: Check your spam or junk folder. Ensure you entered the correct email address when creating the ticket. If the issue persists, contact our support team for further assistance.
Yes, once your ticket is created, you can provide additional information or updates by responding to the email thread linked to your ticket or logging into your account and adding comments to the ticket.
Our typical response time for most tickets is 24-48 hours during business days. However, response times may vary based on the complexity of the issue and current support volume.
If your issue has been resolved and you no longer need assistance, you can close the ticket by replying to the ticket email or through the ticket management system with a message indicating that your issue is resolved.